NHS Complaints Service
Complaints
NHS Heywood Middleton and Rochdale strives to provide the best possible healthcare. However sometimes things do go wrong. If you are not happy with the service you receive, please let us know. We take all comments seriously and use the information we receive to review our services and make improvements where necessary.
The Complaints Team will advise and support you with making a complaint concerning NHS Heywood Middleton and Rochdale services, including: GP Surgeries, NHS dentists, Pharmacists, Opticians, community and commissioned services.
If you need to make a complaint about NHS services and Adult Social Care we will help you include all your concerns in a single complaint and provide you with a joint response.
How should I complain?
Your complaint should be made in the first instance to the organisation or primary care practitioner providing the service. You can raise your concerns immediately by speaking to a member of staff (e.g. doctor, nurse, dentist or practice manager) or someone else (e.g. PALS). They may be able to resolve your concerns without the need to make a more formal complaint.
If you want to make a formal complaint you can do this in writing (including email) to the NHS service concerned. When you make your complaint verbally a written record will be made by the Complaints Manager, who will provide you with a copy of this.
Alternatively you can contact the Independent Complaints Advocacy Service (ICAS)
Tel: 0300 456 8350, this is a free and confidential service helping patients raise their concerns and supporting them with complaints.
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How to contact the Complaints Team
You can contact the Complaints Team Monday to Friday between the hours of 08:30am to 17:00pm (We are closed Weekends and Bank Holidays)
If you are phoning between these times, please leave a message and we will contact you during office hours.
Freephone : 0800 121 4451
Email: complaints@hmr.nhs.uk
Write to: Complaints Team
NHS HMR
Freepost NEA15390
Rochdale
OL16 1BR
