Patient Advice & Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a confidential service which focuses on improving health care services provided to NHS patients across the borough.
Sometimes as a patient, relative or carer you may need someone to turn to for on- the- spot help advice and support.
The PALS service will assist you in raising and resolving any concerns you may have about the healthcare we provide, we will act on your behalf when handling your concerns, liaising with staff and managers to agree immediate or timely solutions.
We understand people are sometimes reluctant to raise their concerns because they don’t want to make a formal complaint or inconvenience staff. However, it is useful for us to receive positive or negative feedback on all aspects of NHS services, in order that we may strive to improve in the future.
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How to contact the PALS Team
You can contact the PALS Team Monday to Friday between the hours of 08:30am to 17:00pm (We are closed Weekends and Bank Holidays)
If you are phoning between these times, please leave a message and we will contact you during office hours.
Freephone: 0800 121 4430
Write to:
PALS
HMRPCT
Freepost NEA15390
Rochdale
OL16 3BR
Email: pals@hmr.nhs.uk
